Returns & Exchanges
At Cradle, we stand by the quality of our premium electronics and offer a 30-day window for returns or exchanges on all hardware. Items must be returned in their original packaging with all included accessories to qualify for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your device in its original box, ensuring all cables, manuals, and components are included to avoid restocking fees.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier; once our technicians inspect the hardware, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing